Support and Logging Details

Support

Technical support for the use of these products is provided by both EDB and Thales. A proper support contract is required to be in place at both EDB and Thales. A support ticket can be opened on either side to start the process. If it is determined through the support ticket that resources from the other vendor is required, the customer should open a support ticket with that vendor through normal support channels. This will allow both companies to work together to help the customer as needed.

Logging

EDB Postgres Advanced Server Logs:

Navigate to the Data directory in your chosen EDB Postgres Advanced Server instance and from here you can navigate to log, current_logfiles or you can navigate to the postgresql.conf file where you can customize logging options or enable edb_audit logs.

EDB Postgres Extended Server Logs

Navigate to the Data directory in your chosen EDB Postgres Extended Server instance and from here you can navigate to log, or you can navigate to the postgresql.conf file where you can customize logging options. An example of the full path to view EDB Postgres Extended logs: /var/lib/edb-pge/15/data/log.

Thales CipherTrust Manager Logs

Thales CipherTrust Manager collects and stores records for both the Server and the Client.

If you login to your Thales CipherTrust Manager UI, on the left menu bar click on Records. From there you can choose to view either Server Records or Client Records.

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