Support and Logging Details

Support

Technical support for the use of these products is provided by both EDB and Precisely. A proper support contract is required to be in place at both EDB and Precisely. A support ticket can be opened on either side to start the process. If it is determined through the support ticket that resources from the other vendor is required, the customer should open a support ticket with that vendor through normal support channels. This will allow both companies to work together to help the customer as needed.

Logging

EDB Postgres Advanced Server Logs:

Navigate to the Data directory in your chosen EDB Postgres Advanced Server instance and from here you can navigate to log, current_logfiles or you can navigate to the postgresql.conf file where you can customize logging options or enable edb_audit logs.

PostgreSQL Logs

The default log directories for PostgreSQL logs vary depending on the operating system:

• Debian-based system: /var/log/postgresql/postgresql-x.x.main.log. X.x.

• Red Hat-based system: /var/lib/pgsql/data/pg_log

• Windows: C:\Program Files\PostgreSQL\9.3\data\pg_log

Precisely Logs

To collect the logs from your Precisely Connect CDC instance:

Get logs with Connect CDC Director

1. Open Connect CDC Director.

2. Click the Tools button.

3. Log File name and location will be displayed under Log File.

Get logs with Connect CDC MonCon

1. Open Connect CDC MonCon.

2. The Connect CDC MonCon log file is located in the Connect CDC program directory in the kernel subdirectory. The name of the file is moncon.log.

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